The questions and answers below cover important information about working with us, including how our process works, the types of payments we accept, our policies and procedures, confidentiality, and much more.
We know it’s tempting to skip the fine print, but we encourage you to take a few minutes to read through this information carefully. When you’re trusting someone with your ideas, intellectual property, or other proprietary work, it’s important to understand how that work will be handled and protected.
Whether you choose to work with us or someone else, knowing what to expect before getting started can help protect your work, prevent misunderstandings, and ensure a smooth and successful experience.
What is the cost of services?
Although the cost of most editing jobs can be determined by referring to our Rates & Services page, we are happy to provide free, no-obligation estimates/quotes if you email us your work in Microsoft Word format. Please do not send plain text, text pasted into emails, or other file types; our electronic editing services are done only in Microsoft Word.
Do you require a contract?
To protect both our clients and us, we complete an electronic editing agreement/contract with all new clients and for all longer jobs; the contract outlines all job details, including services, payment, and timeframe, and includes a confidentiality statement. All completed contracts must be returned and initial payment received before work will begin.
What format do you use for editing?
All editing is done in Microsoft Word. We use Word's track changes feature, which allows you to review our suggested changes and accept or reject them. We also use this feature to make comments/suggestions. If you are not familiar with track changes, please let use know, and we'll explain how it works. We are also happy to provide a clean copy of your file, with all changes accepted and comments removed, by request.
How do I pay an Invoice?
Once you receive your invoice, payment can be made by personal check, Zelle, Venmo, or PayPal. For business clients, we are happy to complete a W-9 form or any other necessary paperwork in order to have payment processed through your company. All invoices will include instructions/links for making payments via the methods listed above.
Do you provide sample work?
We are happy to provide sample work upon request.
When Is payment Due?
In most cases, we require half payment up front. Along with the editing agreement, we will send an initial invoice. Then, on or before the agreed-upon deadline, we will return your work to you, along with an invoice for final payment. Invoices will include the amount due and instructions on how to make payment. Payment is due within five business days of the return of the completed job.
What is your confidentiality policy?
We vow to maintain the confidentiality of our clients. We will not discuss your job with anyone but you, and we will never sell or release your name and info to an outside source. Exceptions: (1) In the event of non-payment, we reserve the right to share/use client information, as necessary, to collect outstanding payment. (2) Some doctoral programs require that we communicate with the committee chair regarding dissertation editing.
do you guarantee your work?
Although we guarantee that our services will be professional and our changes will improve your work, we cannot and do not guarantee specific results, such as publication of work. We are confident that our services will assist you in the pursuit of your goals, but because end results may be based on additional factors beyond those with which we are helping you, we cannot guarantee that our assistance alone will automatically allow you to achieve your desired results.
Do you edit undergraduate work?
We provide editing and writing services of academic-related work for graduate-level students only. No undergraduate academic work is accepted.
Do you fact check and eliminate any plagiarism?
Clients are solely responsible for the accuracy of their content. We do not verify facts, claims, or data and hold no responsibility for inaccuracies or falsehoods put forth by a client. In addition, clients are solely responsible for ensuring that their work is not plagiarized and does not violate any copyright laws. In most instances, we have no way of knowing if clients have copied (plagiarized) copyrighted materials and accept no responsibility if this occurs. We do have extensive knowledge regarding the subject of plagiarism, however, and are happy to advise clients on this topic, if requested.
Do you have a minimum charge?
A minimum charge of $20 per job is required.
can I expect content editing?
Our expertise is in the field of English, specifically as it relates to the mechanics and stylistic aspects of writing. We are not experts in the myriad of scholarly disciplines for which we frequently edit peer-review manuscripts. We consider ourselves well-rounded, informed individuals and can often make content-related suggestions to clarify a client's intended meaning, but ultimately, we respect a client's work as his or her own and strive to polish that work. Clients who feel unsure about the veracity and structure of their argument and how it contributes to their specific field may want to seek counsel from a respected peer within their discipline prior to seeking editing assistance.
Do you offer rush services? What is the rate?
Our rush delivery rate is $60/hr. Rush jobs are typically those requiring immediate (same-day) turnaround or work outside of our regular business hours (i.e., on evening and weekends). However, rush delivery status may vary depending on the length of the job. Rush delivery may not be available for longer jobs or on days that are already overbooked.
Do you charge late fees?
A $50 late fee will be assessed on past-due payments of 30 days; an additional late fee of $50 will be added each subsequent 30 days until payment is received in full.
Is there anything else I need to know?
We reserve the right to refuse service based on offensive, objectionable material or previous payment problems. We are a Christian business and choose not to work on blatantly offensive, anti-Christian, or dishonest/misleading materials.
Ready to see how we can help you? Call or email us today.
Phone
830-353-7167